Telephone Support

By Phone

Calling? You can speed up your call by having the following information available.

Attention Customers

From September 13th to September 29th, we will be transitioning to a new support system. If you created a case and received an email, please reply directly to that email so we can further assist you. You won’t be able to view or update your case online during this time. Thank you for your patience and we apologize for the inconvenience.

  1. Product Name
  2. Model Number

  3. Part Number (P/N)

    Your product’s part number can usually be found on the bottom. It’s a nine- or ten-digit number that usually begins with the number ‘8.’

  4. Operating System
  • Support - Main

    Hong Kong

    HK Sales & Technical Hotlines by Good Century Holdings Ltd.
    Sales Hotline: 3619-6500
    Technical Support: 3619-6499
    Monday - Friday: 9am - 12noon, 2pm - 6pm
    Saturday, 9am - 12noon
    Closed on Sundays and Hong Kong Public Holidays

    HK Sales & Technical Hotlines by Ingram Micro (China) Limited
    Sales Hotline: 2564 9200
    Technical Support: 2564 9138
    Monday - Friday: 9am - 1pm, 2pm - 6pm
    Closed on Saturdays, Sundays and Hong Kong Public Holidays

    Ultimate Ears - HK Sales & Technical Hotlines by Thinking Group Ltd.
    Sales Hotline: 2955-1000
    Technical Support: 2955-1333
    Monday - Friday: 9am - 1pm, 2pm - 6pm
    Saturday, 9am - 1pm
    Closed on Sundays and Hong Kong Public Holidays

    Logitech Customer Support (Excluding Harmony Products)
    Tel: 800 966 992 (Cantonese)
    Monday - Friday: 9am - 6pm
    (Hong Kong time)

    Email Support

  • Harmony Product Support

    Toll-free phone and email support is available for a limited period after the initial setup of your Harmony.

    Complete support for current Harmony products is available online.

    Harmony team members and other Harmony customers regularly answer questions and share experiences in our community forums.

  • Support - Other

    • 3dConnexion

      Technical support for SpaceNavigator, SpaceExplorer and SpacePilot.

      Get Support

    • Slim Devices

      Technical support for Squeezebox, Transporter and Duet.

      Get Support

    • Alert and WiLife Digital Security Cameras

      Technical support for Indoor, Outdoor and Spy surveillance cameras.

      Get Support