Telephone Support


By Phone

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Attention Customers

From September 13th to September 29th, we will be transitioning to a new support system. If you created a case and received an email, please reply directly to that email so we can further assist you. You won’t be able to view or update your case online during this time. Thank you for your patience and we apologize for the inconvenience.

  1. Product Name
  2. Model Number

  3. Part Number (P/N)

    Your product’s part number can usually be found on the bottom. It’s a nine- or ten-digit number that usually begins with the number ‘8.’

  4. Operating System
  • Support - Main

    NewZealand

    Customer Support
    0800 447 361
    Mon - Fri, 11am - 7pm

    Product Infomation
    0800 743 967
    Monday - Friday: 11am - 7pm

    Email Support


  • Harmony Product Support

    Toll-free phone and email support is available for a limited period after the initial setup of your Harmony.

    Complete support for current Harmony products is available online.

    Harmony team members and other Harmony customers regularly answer questions and share experiences in our community forums.

  • Support - Other

    • 3dConnexion

      Technical support for SpaceNavigator, SpaceExplorer and SpacePilot.

      Get Support

    • Slim Devices

      Technical support for Squeezebox, Transporter and Duet.

      Get Support

    • Alert and WiLife Digital Security Cameras

      Technical support for Indoor, Outdoor and Spy surveillance cameras.

      Get Support

  • Support - Online Order

    • Online Order Support

      1 800-447-361
      Monday - Friday, 11:00am - 7:00pm

    • Billing

      1 800-447-361
      Monday - Friday, 11:00am - 7:00pm