Support

What is Going On? – An Insider’s View

As many of you have noticed, we've been having some real challenges providing our normal levels of customer service during the past few weeks. We've had unexpectedly long call-waiting times, as well as issues with both the availability and the response time of our e-mail system. We have also been experiencing some startup issues with our new Customer Care Web site.

As a Logitech customer, this is not the support experience you deserve. As the vice president of Customer Care, I want to personally apologize for our recent poor service.

How did we get here? As we continued to grow and add more product lines, it became clear that we had to make some fundamental changes in our Customer Care operations. This decision required us to develop new processes, implement new systems and to engage with new partners. Unfortunately, as recent events have demonstrated, this transition has not been as seamless as we had hoped.

We understand how frustrating this is, but we need to ask for your continued patience. We know there are still issues with call times, e-mail responses and the new Web site. We are working around the clock to add support capacity and resolve the remaining technical issues as fast as we can.

Pat Brubeck
Vice President,
WorldwIde Quality and Customer Care

You’ll get answers to your questions in the Support section. But we need to know which Logitech product you’re using.

You can get started right away by following either of the following options:

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