LOGITECH SELECT SERVICE PLAN
Ensure business continuity with Select, a comprehensive service plan for all your spaces.
REMOVE BARRIERS TO
COLLABORATION
Logitech Select is a comprehensive service that removes barriers to effective video collaboration and makes sure your conference rooms and shared desk spaces are always ready.
We partner with you to ensure optimal uptime, simplify and centralize management, and help you get the most out of your investment.
24/7 Assistance
Service Manager
Advanced RMA
Product Coverage
Premium Software
COVERAGE FOR ALL SPACES
Ensure product coverage for all your spaces, from small to large rooms and flex desks. Select is beneficial for all of your spaces. Contact us to learn more.
ENSURE BUSINESS CONTINUITY
View Select as an extension of your IT team ready to help when you need an extra hand.
24/7 SUPPORT WITH A ONE-HOUR RESPONSE TIME
Direct, 24/7 access to Tier II assistance provides issue resolution within one hour from wherever you are in the world.
A SINGLE TECHNICAL POINT OF CONTACT
Select includes a designated service manager who will be your primary technical point of contact to ensure you get a familiar experience and the assistance you needFor customers with +50 licenses.
DEEP ECOSYSTEM KNOWLEDGE
For quick issue resolution, our specialists have deep expertise in video collaboration and partner ecosystems like Microsoft Teams, Zoom, and Google Meet.
MINIMIZE DISRUPTIONS
In case of equipment breakdown, we cover you with extended product coverage and fast replacements.
ADVANCED HARDWARE REPLACEMENTS
Keep downtime to a minimum with next-business-dayShipping time may vary due to unforeseen circumstances as weather conditions, disruptions in transportation networks and transit, or customs clearance time. delivery of replacements or even direct replacements with our included onsite spare kitsFor customers with 50+ licenses.
COMPLETE DEVICE COVERAGE
Select covers all devices in a designated space for the entire duration of your planLogitech Select provides product replacement benefits for all Logi devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated., ensuring lasting investment protection and peace of mind.
PROACTIVE SOFTWARE AND SUPPORT MANAGEMENT
Manage video collaboration devices and spaces easily and have complete visibility into your support requests.
Remotely access Logitech devices from the Sync management portal, and interact with the device display directly from your computer to fix issues without being physically onsite.
The Logitech Service Portal is your single access point for all Logitech services. Request assistance and manage all tickets and replacements from one location.
Logitech Sync compiles and reports data about how rooms and devices are being used so you can optimize your collaboration spaces and technologies. Reliable insights help you make impactful and wise decisions on future IT investments and workspace-related changes.
Leverage the Sync Plus integration to ServiceNow integration to generate real-time alerts directly into your existing workflows or email inbox so you can resolve issues before they impact your business.
Ensure your spaces are perfectly reflected and easy to overview. Let us help you create a map representative of your spaces for easier room and desk booking.
ENABLE ROOM AND DESK BOOKING
Give employees an easy and simple way to book spaces and plan their days onsite with Logitech’s solution for room and desk booking.
Room Booking
Help employees book rooms through Logitech Room Booking, designed to be used with Tap Scheduler.
Desk Booking
Bring people back together onsite with Logitech Desk Booking.
Customer Story
“We attached Logitech Select to our most business-critical rooms, and it is providing the best service possible to us. Select helps us keep interruptions low thanks to directly available spare parts and 24/7 support. Our first experience with the premium support convinced us we had made the right decision. I would recommend adding Select to anyone purchasing Logitech room solutions.”
Markus Henze
Cloud Technology Expert, Franz Haniel Cie. GmbH
COMPARE OUR PLANS
Rooms
Basic for Rooms
US$0
included in your purchase
DEVICE MANAGEMENT
Provision, configure and monitor systems and devices
Push and control updates
Standard 2-year warranty
Business hours help desk support
Essential for Rooms
US$199
per year, per room
Everything in Basic, plus:
DEVICE MANAGEMENT
Email alerts
ServiceNow integrationRequires ServiceNow license
Sync Remote UI AccessAvailable in appliance mode.
Room Booking
Maps
Room usage and insights
Select for Rooms
Starts at US$249
per year, per room
All of the features in Essential, plus:
CARE & COVERAGE
24/7 Tier II support, within one hour
Onsite sparesVaries per license count
Full Comparison
Standard Support
|
Logitech Essential
|
Logitech Select
|
|
---|---|---|---|
PLANS
|
Product lifecycle | 1-5 years | 1-5 years |
|
|||
DEVICE MANAGEMENT
|
|||
Device management and monitoring
|
Yes | Yes | Yes |
Device settings, configurations, and software and firmware updates
|
Yes | Yes | Yes |
Device and space inventory in Sync
|
Yes | Yes | Yes |
Device status dashboard
|
Yes | Yes | Yes |
Sync Remote UI accessAvailable in appliance mode.
|
No | Yes | Yes |
Email alerts
|
No | Yes | Yes |
ServiceNow integrationRequires ServiceNow license
|
No | Yes | Yes |
|
|||
SPACE MANAGEMENT
|
|||
Employee room booking
|
No | Yes | Yes |
Calendar integration with Office 365 & Google Workspace
|
No | Yes | Yes |
Booking policies
|
No | Yes | Yes |
Custom wallpapers & branding on Tap Scheduler
|
No | Yes | Yes |
SCIM user management
|
No | Yes | Yes |
Maps
|
No | Yes | Yes |
Insights and analytics on space usage
|
No | Yes | Yes |
|
|||
CARE & COVERAGE
|
|||
Help desk
|
Business hours support for Logitech products | Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour |
Designated Service Manager (DSM)
|
No | No | YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered. |
Help requests via Sync
|
No | No | Yes |
Product Replacement
|
2-year standard warranty. Ground shipping, time varies | 2-year standard warranty. Ground shipping, time varies |
For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan |
Onsite Spares
|
No | No | YesVaries per license count |
Desks
Basic for Flex Desks
US$0
included in your purchase
DEVICE MANAGEMENT
Provision, configure and monitor systems and devices
Push and control updates
Desk Booking
SCIM user management
Standard 2-year warranty
Business hours help desk support
Essential for Flex Desks
US$49
per year, per desk
Everything in Basic, plus:
DEVICE MANAGEMENT
Email alerts
ServiceNow integrationRequires ServiceNow license
Maps
Desk usage and insights
Select for Flex Desks
US$99
per year, per desk
All of the features in Essential, plus:
CARE & COVERAGE
24/7 Tier II support, within one hour
Onsite sparesVaries per license count
Full Comparison
Standard Support
|
Logitech Essential
|
Logitech Select
|
|
---|---|---|---|
PLANS
|
Product lifecycle | 1-5 years | 1-5 years |
|
|||
DEVICE MANAGEMENT
|
|||
Device management and monitoring
|
Yes | Yes | Yes |
Device settings, configurations, and updates
|
Yes | Yes | Yes |
Device and space inventory
|
Yes | Yes | Yes |
Device status dashboard
|
Yes | Yes | Yes |
Personal device inventory
|
Yes | Yes | Yes |
No | Yes | Yes | |
Email alerts
|
No | Yes | Yes |
ServiceNow integrationRequires ServiceNow license
|
No | Yes | Yes |
|
|||
SPACE MANAGEMENT
|
|||
Employee desk booking through Logi Tune
|
Yes | Yes | Yes |
Calendar integration in Tune with Office365 & Google Workspace
|
Yes | Yes | Yes |
Booking policies
|
Yes | Yes | Yes |
Desk attributes
|
Yes | Yes | Yes |
SCIM user management
|
Yes | Yes | Yes |
Maps
|
No | Yes | Yes |
Desk usage and insights
|
No | Yes | Yes |
|
|||
CARE & COVERAGE
|
|||
Help desk
|
Business hours support for Logitech products | Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour |
Designated Service Manager (DSM)
|
No | No | YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered. |
Help requests via Sync
|
No | No | Yes |
Product replacement
|
2-year standard warranty. Ground shipping, time varies | 2-year standard warranty. Ground shipping, time varies |
For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan |
Onsite spares
|
No | No | YesVaries per license count |
EXPLORE OUR ENTERPRISE OPTIONS
If you manage over 100 meeting rooms and plan to expand or have multiple contracts with various end dates, our Select Enterprise Plan is crafted for your needs. It provides unified coverage for all your spaces across any location, flexibility for growth, and the convenience of a single contract. Get in touch with us to learn more.
SERVICE DETAILS
Logitech Select Details
24/7 Enterprise-Grade Support
Direct access to Tier II support provided by phone or email within one hour.
Designated Service Manager
Trusted adviser and single point of contact for all Logitech Select services (available for customers with 50+ licenses or Enterprise Plans)
Product Replacement
Covers all Logitech products in a Select-covered room or flex desk without needing a separate, device-specific extended warranty for up to 5 years. Products must be under an active warranty when Select licenses are purchased.
Advanced RMA
One-business-day replacement service for Logitech products under an active warranty (maximum coverage of 5 years). Shipping times may vary due to unforeseen circumstances.
Onsite Spares
Customers with Enterprise Plans or +50 licenses are eligible for a set of onsite spares (amount varies per license count) for same-day product replacements.
Advanced Workspace Management via Sync
Manage your entire Logitech video collaboration suite from Logitech Sync. Select entitles you to all premium features, such as Remote UI Access, insights, third-party integrations, and Logitech Room- and Desk Booking.
Service Description
Want more details about Logitech Select? Read the full Service Description.
Plans & Pricing
Select offers flexible licensing options to meet your needs. Choose single rooms licenses that scale in price depending on your device deployment and room size. Alternatively, opt for an Enterprise Plan that covers all rooms, eliminating the need for room-by-room licensing and enabling seamless expansion and management. All options provide the same benefits.
SUPPORT
FAQS
If you have any questions, we have the answers you're looking for.
Terms & Conditions
Learn more about the terms & conditions for Logitech Select.
Contact Support
Still can't find the answers you're looking for? Drop us a line and an agent will take it from there.
Send Me More Info
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THANK YOU FOR CONTACTING US
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