Though IT carefully curates devices to help teams communicate better, choosing the right hardware is only part of the battle. The next challenge is to make sure employees can find and use the full suite of features available that complements its hardware components.
When employees can’t leverage the full potential of their collaboration devices, organizations suffer in three ways:
- Productivity slows as tech pain points emerge.
The more time users spend trying to adjust device settings like speaking volume or webcam framing, the more likely they are to show up late to meetings, miss important information, and hold back from sharing.
- Employees submit help tickets for issues they could be solving independently.
When users can’t figure out how to adjust device settings, they’ll turn to IT for help. The last thing your organization needs is another ticket added to the IT to-do list, but by empowering employees to solve smaller problems on their own, both IT and the broader team can get on with their day and be more productive.
- Voices go unheard, stunting collaboration.
Everyone deserves an equal chance to share ideas during meetings. While those in the office may have an easier time speaking up, employees working from home may struggle with their equipment and miss out on the chance to share their input. When people can’t or don’t feel comfortable participating, they can’t collaborate meaningfully.
Even the best features are useless unless employees can find and optimize them. For example, if your team’s webcams can zoom in and out, do employees know how to access that feature and adjust it to their liking? Is it easy for your team to raise or lower the volume on their headsets? If not, time and money are wasted and meeting quality suffers along with productivity.
In this guide, we’ll explore why easily customizable device features can produce more collaborative meetings, and how to empower your team to leverage those features while also reducing IT strain.
