Case Study: XXXLdigital Opts for Modern Video Conferencing from Logitech

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Collage of the XXXLdigital office areas and video conferencing equipment
XXXLdigital logo

As part of the XXXL Group, a leading furniture retail chain with 320 stores across Europe, XXXLdigital is at the forefront of the company's digital transformation. As an independent digital unit, XXXLdigital is responsible for developing and operating the online shops for XXXLutz, Mömax, Möbelix, and Lesnina. XXXLdigital goes far beyond mere online retail: the company creates a seamless customer experience across all channels by providing digital touchpoints in multiple languages.

This approach allows customers to benefit not only from a convenient online shopping experience but also from innovative digital solutions in XXXL stores. These solutions include digital price tags, interactive service terminals, and newly developed ordering systems. Such innovations enable customers to independently access information, place orders, and utilize services in the stores — all without waiting times and with intuitive handling. XXXLdigital thus designs the furniture shopping experience to meet the expectations of its customers in the digital age: seamless, customer-oriented, and innovative.

INDUSTRY

E-Commerce

 

SOLUTIONS

Rally Bar, Rally Bar Huddle, Rally Bar Mini, Tap Scheduler, Sight

LOCATION

Wels, Austria

SOFTWARE

Microsoft Teams

ALLIANCE PARTNER

Microsoft

675

Employees

Managed MS Teams users (and rapidly increasing)

Rooms (with continuous upgrades of existing rooms to Microsoft Teams setups)

 

Calls/Meetings per month: 161,779

Overview

To improve the efficiency of its hybrid meetings, XXXLdigital looked for an advanced video conferencing solution and ended up working with Logitech. Not only did Logitech's products offer high quality audio and video, but their ease of use and AI-powered features could significantly improve collaboration during meetings. The rapid implementation and compatibility of Logitech equipment with various video conferencing programmes secured the long-term investment and significantly improved the efficiency of the meeting rooms.

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Challenge

The transition of the entire company to Microsoft Teams and the associated increase in hybrid meetings presented XXXLdigital with a challenge: the hardware previously used could no longer meet the requirements for equitable collaboration. The existing video conferencing systems were mostly outdated and incompatible with the software being used.

Seeking an Efficient and User-Friendly Solution

XXXLdigital was therefore in search of a modern video conferencing solution to make its meeting rooms more efficient and productive. The focus was on seamless integration and a high degree of user-friendliness. The new solution aimed to achieve the following goals:

  • Rapid Implementation: Minimal disruptions to ongoing operations were essential.

  • Easy Training: Employees should be able to use the solution with minimal effort.

  • Simple Administration: Managing the systems should be straightforward and efficient.

  • Scalability: The solution should be scalable to accommodate the company's growth following the successful implementation phase.

  • Sustainability: The sustainability of the products used was a crucial factor in the decision-making process.

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Solution

After carefully evaluating various options, XXXLdigital chose Logitech solutions, which best met the company's requirements.

Logitech: Recommended by Experts, Proven in Practice

As a renowned provider of technology solutions, Logitech enjoys the trust of industry experts and impresses with innovative products. Following a thorough evaluation of various alternatives, XXXLdigital selected the all-in-one systems Rally Bar, Rally Bar Huddle, and Rally Bar Mini. These systems are characterized by easy installation and management, as well as intuitive operation without the need for separate devices.

Intuitive Operation and Intelligent Features

The digital touchpad Logitech Tap allows employees to start meetings with a simple press of a button. The integrated AI-based RightSight technology automatically optimizes video settings during meetings, freeing participants from manual adjustments.

High-Level Hybrid Collaboration

Additional video collaboration solutions such as Logitech Sight and Logitech Scribe are integral to XXXLdigital's room planning. The Scribe whiteboard camera facilitates hybrid collaboration by transmitting whiteboard content to all meeting participants through integrated AI and a specialized lens, filtering out moving objects like the writing person, ensuring optimal participation for remote attendees.

Commitment to Sustainability and Cost-Effectiveness

In addition to easy installation, management, and user-friendliness, XXXLdigital was also impressed by the cost-effectiveness and sustainability of Logitech products. These factors are perfectly aligned with XXXLdigital's modernization concept.

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Results

XXXLdigital successfully met its requirements for top-notch audio and video quality paired with user-friendly operation through Logitech devices. As a digital and technology expert, XXXLdigital managed the installation and implementation with the support of Microsoft and Logitech, carried out by their in-house technicians.

Quick Implementation and Standardized Equipment

The complete modernization plan, from the initial contact to full implementation, was completed in just three months. During this short period, the entire planning, procurement, installation of devices, and user training were accomplished. This enabled XXXLdigital to define initial use cases and standardize the meeting rooms' equipment.

Investment Security through High Compatibility

Logitech's portfolio offers high investment security for XXXLdigital. Whether in plug-and-play or appliance mode, the devices are system-agnostic and compatible with, or even certified for, nearly all major video conferencing programs. This ensures that XXXLdigital can optimally use the devices in the future. Additionally, individual components can be easily replaced or expanded while maintaining a consistent user experience. With Logitech's video conferencing solutions, XXXLdigital has achieved its goal of making meeting rooms more efficient and productive. The company is now leveraging this knowledge to develop a new concept for equipping phone booths with Logitech products.

Collage of the XXXLdigital office areas and video conferencing equipment

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