Logitech Select Premium Service Plan for VC Room Solutions

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REMOVE BARRIERS TO
COLLABORATION

Logitech Select is a comprehensive service that removes barriers to effective video collaboration and makes sure your conference rooms are always ready.
We partner with you to ensure optimal uptime, simplify and centralize management, and help you get the most out of your investment.

24/7 Support icon

24/7 Assistance

Select service manager icon

Service Manager

Advanced hardware replacements icon

Advanced RMA

Complete device coverage icon

Product Coverage

Select Premium software icon

Premium Software

ENSURE BUSINESS CONTINUITY

View Select as an extension of your IT team ready to help when you need an extra hand.

24/7 Support Icon

24/7 SUPPORT WITH A ONE-HOUR RESPONSE TIME

Direct, 24/7 access to Tier II assistance provides issue resolution within one hour from wherever you are in the world.

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A SINGLE TECHNICAL POINT OF CONTACT

Select includes a designated service manager who will be your primary technical point of contact to ensure you get a familiar experience and the assistance you needFor customers with +50 licenses.

DEEP ECOSYSTEM KNOWLEDGE

For quick issue resolution, our specialists have deep expertise in video collaboration and partner ecosystems like Microsoft Teams, Zoom, and Google Meet.

Select ecosystem partner logos

MINIMIZE DISRUPTIONS

In case of equipment breakdown, we cover you with extended product coverage and fast replacements.

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ADVANCED HARDWARE REPLACEMENTS

Keep downtime to a minimum with next-business-dayShipping time may vary due to unforeseen circumstances as weather conditions, disruptions in transportation networks and transit, or customs clearance time. delivery of replacements or even direct replacements with our included onsite spare kitsFor customers with 50+ licenses.

Complete device coverage icon

COMPLETE DEVICE COVERAGE

Select covers all devices in a designated room for the entire duration of your planProducts must be under an active warranty when Select licenses are purchased. Maximum product age for replacement due to defect is 5 years., ensuring lasting investment protection and peace of mind.

PROACTIVE SOFTWARE AND
SUPPORT MANAGEMENT

Manage video collaboration devices and spaces easily and have complete visibility into your support requests.

Simple Ticket Creation

Select support management portal

The Logitech Service Portal is your single access point for all Logitech services. Request assistance and manage all tickets and replacements from one location.

Insights & Analytics

Select support management

Logitech Sync compiles and reports data about how rooms and devices are being used so you can optimize your collaboration spaces and technologies. Reliable insights help you make impactful and wise decisions on future IT investments and workspace-related changes.

Real-Time Alerts

Select support management insights

Leverage the Sync Plus integration to ServiceNow integration to generate real-time alerts directly into your existing workflows or email inbox so you can resolve issues before they impact your business.

COVERAGE FOR ALL ROOM SIZES

From huddles to large rooms, Select benefits all room sizes. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.

Huddle Rooms

Select huddle meeting rooms

From huddle to large rooms, Select covers and works for all rooms, regardless of size.

Small Rooms

Select small meeting rooms

From huddle to large rooms, Select covers and works for all rooms, regardless of size.

Medium Rooms

Select medium meeting rooms

From huddle to large rooms, Select covers and works for all rooms, regardless of size.

Large Rooms

Select large meeting rooms

From huddle to large rooms, Select covers and works for all rooms, regardless of size.

COMPARE OUR PLANS

Standard

Included

Standard service and support, included with purchase.

Device Management

Standard device & space management

Provision and configure systems

Standard device & space management

Monitor and manage devices

Standard device & space management

Push and control multiple updates per year

Standard device & space management

Set user and group policies

Coverage and Support

Business hours support

Business hours support

2-year standard warranty

2-year standard warranty

   

Select

Starts at $399

Device Management

Standard device & space management

Email alerts

Insights

ServiceNow integrationRequires ServiceNow license

Insights

Insights on space and device usage

Coverage and Support

24/7 Tier II support

24/7 Tier II support

Product coverage & Advanced RMA

Up to 5 years of product coverage

Designated service manager

Advanced product replacements and onsite sparesFor customers with 50+ licenses or Enterprise Plans

Full Comparison

Standard Support
Logitech Select
Plans
Product lifecycle 1-5 years
 
Maintain
Help Desk
Business hours support for Logitech products 24/7 service via phone and email. Direct access to Tier II support within one hour.
Designated Service Manager (DSM)
No YesFor customers with 50+ licenses or Enterprise Plans.
One-Click Help Requests via Sync
No Yes
Product Replacement
2-year standard warranty. Ground shipping, time varies Up to 5 years.
One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances as such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan.
Onsite Spares
No YesFor customers with 50+ licenses or Enterprise Plans
 
Manage
Device Management in Sync
Yes Yes
Device Settings, Configurations, and Updates in Sync
Yes Yes
Device and Space Inventory in Sync
Yes Yes
Desk Management
Yes Yes
Personal Device Inventory
Yes Yes
Email Alerts
No Yes
ServiceNow Integration
No Yes
Device and Space Usage Analytics
No Yes

SERVICE DETAILS

Logitech Select Details

24/7 Enterprise-Grade Support

Direct access to Tier II support provided by phone or email within one hour.

Designated Service Manager

Trusted adviser and single point of contact for all Logitech Select services. Available to enterprise customers with Select room plans (50+ rooms).

Advanced RMA

One-business-day replacement service for Logitech products under an active warranty (maximum 5 years). Shipping times may vary due to unforeseen circumstances.

Onsite Spares

Same-day replacement service for Logitech products under warranty based on onsite spares provided to enterprise customers with Select room plans (50+ rooms).Onsite spare kit does not include third-party vendor devices.

Advanced Workspace Management via Sync Plus

Sync Plus provides remote monitoring and management of video deployments at scale, plus real-time analytics for how rooms and devices are being used.

ServiceNow Workflow Integration via Sync Plus

Logitech Sync integrates with ServiceNow. Receive IT tickets and alerts within an existing ServiceNow workflow to streamline device management. Available to enterprise customers who are Sync users.

Plans & Pricing

Logitech Select service is available for purchase via individual room licenses or enterprise plans. Individual room licenses are chosen on a room-per-room basis, while enterprise plans come in tiers with a room limit. Contact your reseller for pricing and availability information.

Product Replacement

Covers all Logitech products in a Select-enabled room without needing a separate, device-specific extended warranty. Products must be under an active warranty when Select licenses are purchased. The maximum age of the device at the time of replacement is 5 years.

Service Description

Want more details about Logitech Select? Read the full Service Description.

SUPPORT

FAQS

If you have any questions, we have the answers you're looking for.

Terms & Conditions

Learn more about the terms & conditions for Logitech Select.

Contact Support

Still can't find the answers you're looking for? Drop us a line and an agent will take it from there.  

Send Me More Info

Please send me more information about Logitech Select and have a service expert contact me. Fill out the form and a Logitech representative will contact you.


Call us at 1-800-210-0533

8:00 AM - 4:00 PM PDT

THANK YOU FOR CONTACTING US

A product expert will reach out to you shortly.

Team meeting in a conference room

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