LOGITECH SERVICE PLANS
FIND THE BEST SERVICE PLAN FOR YOUR BUSINESS
Logitech Services helps you remove barriers to collaboration. With global support, powerful software, and fast product replacements, we help you reduce IT effort to keep rooms and flex desks ready, optimize performance, and get more out of your investment.
Basic
Essential
Select
KEY BENEFITS
DEVICE MANAGEMENT
Efficient software features streamline IT maintenance, minimizing downtime and costs. Enjoy full remote access to devices and proactive issue alerts for fast resolution.Features varies between service plans
SPACE MANAGEMENT
From conference spaces to shared desk environments, simplify space management and enable employees to find and book rooms and desks for better days onsite.Features varies between service plans
INSIGHTS & ANALYTICS
Reliable insights on space and device usage help you make impactful and wise decisions on future IT investments and workspace-related changes.Features varies between service plans
PRODUCT LONGEVITY
Maximize return on investment with included software updates for CollabOS devices, and product warranty options. Get coverage for up to five years and minimize disruptions with fast or even direct product replacements with onsite spares.Features varies between service plans
EXPERT HELP DESK
Our global, expert support helps minimize downtime and enable your teams to collaborate seamlessly. Our specialists have deep expertise in video collaboration and partner ecosystems like Microsoft, Zoom, and Google for quick issue resolution.
COMPARE OUR PLANS
Rooms
Basic for Rooms
€0
included in your purchase
DEVICE MANAGEMENT
Provision, configure and monitor systems and devices
Push and control updates
Standard 2-year warranty
Business hours help desk support
Essential for Rooms
€179
per year, per room
Everything in Basic, plus:
DEVICE MANAGEMENT
Email alerts
ServiceNow integrationRequires ServiceNow license
Sync Remote UI AccessAvailable in appliance mode.
Room Booking
Maps
Room usage and insights
Select for Rooms
Starts at €249
per year, per room
All of the features in Essential, plus:
CARE & COVERAGE
24/7 Tier II support, within one hour
Onsite sparesVaries per license count
Full Comparison
Standard Support
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Logitech Essential
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Logitech Select
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PLANS
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Product lifecycle | 1-5 years | 1-5 years |
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DEVICE MANAGEMENT
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Device management and monitoring
|
Yes | Yes | Yes |
Device settings, configurations, and software and firmware updates
|
Yes | Yes | Yes |
Device and space inventory in Sync
|
Yes | Yes | Yes |
Device status dashboard
|
Yes | Yes | Yes |
Sync Remote UI accessAvailable in appliance mode.
|
No | Yes | Yes |
Email alerts
|
No | Yes | Yes |
ServiceNow integrationRequires ServiceNow license
|
No | Yes | Yes |
|
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SPACE MANAGEMENT
|
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Employee room booking
|
No | Yes | Yes |
Auto Book & Auto ReleaseRequires a Rally Bar or Rally Bar Mini
|
No | Yes | Yes |
Calendar integration with Office 365 & Google Workspace
|
No | Yes | Yes |
Booking policies
|
No | Yes | Yes |
Custom wallpapers & branding on Tap Scheduler
|
No | Yes | Yes |
SCIM user management
|
No | Yes | Yes |
Logitech ViewRequires RoomMate & Maps
|
No | Yes | Yes |
Insights and analytics on space usage
|
No | Yes | Yes |
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CARE & COVERAGE
|
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Help desk
|
Business hours support for Logitech products | Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour |
Designated Service Manager (DSM)
|
No | No | YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered. |
Help requests via Sync
|
No | No | Yes |
Product Replacement
|
2-year standard warranty. Ground shipping, time varies | 2-year standard warranty. Ground shipping, time varies |
For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan |
Onsite Spares
|
No | No | YesVaries per license count |
Desks
Basic for Flex Desks
€0
included in your purchase
DEVICE MANAGEMENT
Provision, configure and monitor systems and devices
Push and control updates
Desk Booking
SCIM user management
Standard 2-year warranty
Business hours help desk support
Essential for Flex Desks
€49
per year, per desk
Everything in Basic, plus:
DEVICE MANAGEMENT
Email alerts
ServiceNow integrationRequires ServiceNow license
Maps
Desk usage and insights
Select for Flex Desks
€99
per year, per desk
All of the features in Essential, plus:
CARE & COVERAGE
24/7 Tier II support, within one hour
Onsite sparesVaries per license count
Full Comparison
Standard Support
|
Logitech Essential
|
Logitech Select
|
|
---|---|---|---|
PLANS
|
Product lifecycle | 1-5 years | 1-5 years |
|
|||
DEVICE MANAGEMENT
|
|||
Device management and monitoring
|
Yes | Yes | Yes |
Device settings, configurations, and updates
|
Yes | Yes | Yes |
Device and space inventory
|
Yes | Yes | Yes |
Device status dashboard
|
Yes | Yes | Yes |
Personal device inventory
|
Yes | Yes | Yes |
No | Yes | Yes | |
Email alerts
|
No | Yes | Yes |
ServiceNow integrationRequires ServiceNow license
|
No | Yes | Yes |
|
|||
SPACE MANAGEMENT
|
|||
Employee desk booking through Logi Tune
|
Yes | Yes | Yes |
Calendar integration in Tune with Office365 & Google Workspace
|
Yes | Yes | Yes |
Booking policies
|
Yes | Yes | Yes |
Desk attributes
|
Yes | Yes | Yes |
SCIM user management
|
Yes | Yes | Yes |
Logitech ViewRequires RoomMate & Maps
|
No | Yes | Yes |
Desk usage and insights
|
No | Yes | Yes |
|
|||
CARE & COVERAGE
|
|||
Help desk
|
Business hours support for Logitech products | Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour |
Designated Service Manager (DSM)
|
No | No | YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered. |
Help requests via Sync
|
No | No | Yes |
Product replacement
|
2-year standard warranty. Ground shipping, time varies | 2-year standard warranty. Ground shipping, time varies |
For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan |
Onsite spares
|
No | No | YesVaries per license count |