UPDATE AS OF 3.6.25
We would like to provide an update to anyone who has recently experienced shipping delays or has been unable to place online orders on our Logitech, Logitech G, or Ultimate Ears websites. We understand this is not the customer experience you expect from Logitech, and we regret any inconvenience this may have caused. We are actively working to rectify the situation and are now taking online orders in the United States, Netherlands, France, Germany, Belgium, Spain, Italy, Finland, Austria, Great Britain, Canada, Denmark, Sweden, Czech Republic, Hungary, Poland, Switzerland, Norway, Bulgaria, Estonia, Republic of Ireland, Latvia, Lithuania, Luxembourg, Portugal, Romania, Slovakia, Slovenia, Croatia and Japan. Additional countries will follow shortly.
Due to issues with our global e-commerce payment processing vendor, we have been unable to accept payments from customers globally, resulting in this customer service disruption. The issue was not security-related, and we are actively transitioning to a new payment partner.
We are committed to providing the best possible shopping experience and are working hard to get things back on track. After round-the-clock teams working on this, we are now able to provide the following updates:
- Placing Orders: Our online stores are now accepting orders in the United States, Netherlands, France, Germany, Belgium, Spain, Italy, Finland, Austria, Great Britain, Canada, Denmark, Sweden, Czech Republic, Hungary, Poland, Switzerland, Norway, Bulgaria, Estonia, Republic of Ireland, Latvia, Lithuania, Luxembourg, Portugal, Romania, Slovakia, Slovenia, Croatia and Japan. We expect to have many other countries around the globe updated soon, so keep checking back! If the online store in your area is not yet accepting orders, you can reach out to your favorite local retailer to purchase Logitech products.
- Order Shipping Delays and Refunds: For any orders between December and January where the email confirmation or shipment notices were delayed, we have fulfilled and shipped those orders. If there were any issues with your order, you should have been notified via email. We are also processing pending refunds through our partners at Wise. If you have any questions, contact customer support at https://support.logi.com/hc/
- Subscriptions: For Circle Safe and Logitech Alert subscribers, we’re temporarily waiving renewal fees and pausing subscription changes or account updates until we can accept subscription payments again. We will update subscribers when the situation is resolved. This does not affect Circle View/Apple HomeKit subscribers.
We sincerely regret any inconvenience this may cause you. We intend to be back to normal soon, but in the meantime, don’t hesitate to contact our customer support team at https://support.logitech.com with any questions.
