PREDICTABLE COSTS, MODERN ROOMS, HIGH ADOPTION: LOGITECH STANDARDIZES 600 MEETING ROOMS AT SBB

Decentralized Structures Limit Modern Collaboration

Before the project began, SBB’s meeting rooms were managed and operated in a decentralized way. Different locations, buildings, and responsibilities resulted in a historically grown, heterogeneous meeting room landscape. Equipment, technical standards, and user interfaces varied significantly, leading to an inconsistent user experience for employees.

At the same time, many systems remained in operation for long periods – some for as long as ten to twelve years. Hardware failures, replacements, and technical adjustments caused considerable operational and administrative effort. Service and support processes were complex, location-dependent, and difficult to scale. Overall, this structure made it challenging to evolve the meeting room infrastructure efficiently and in a future-proof way. 

The Need for Standardization, Scalability, and Cost Control

Against this backdrop, SBB was looking for a solution that would consistently standardize its meeting rooms while remaining scalable across locations. The goal was to create a uniform foundation without limiting flexibility for different room sizes and usage scenarios.

In addition, high upfront investments were to be avoided and replaced by a clear, predictable long-term cost structure. Meeting room technology needed to stay up to date without recurring, disruptive replacement or modernization projects. SBB therefore sought a model that combines technological progress, financial predictability, and operational efficiency.

Scalable Modernization with Predictable Costs

As a result, SBB successfully modernized and standardized approximately 600 meeting rooms. Although the project was originally planned for five years, implementation was completed after just three years. Today, SBB benefits from a clear, transparent, and long-term predictable cost structure that simplifies budgeting and provides investment security.

The service-based model significantly reduced operational and administrative effort. Maintenance, operation, and technology updates now take place continuously without disruptive replacement projects. At the same time, employees have access to modern, reliable, and consistently easy-to-use meeting rooms at all times – resulting in high end-user adoption.

Why Logitech: Platform, Products, and Services from a Single Source

SBB implemented a comprehensive meeting room concept based on solutions from Logitech,The approach enables standardized and scalable deployments across different room types while ensuring a consistent user experience – an essential requirement for a company-wide rollout. 

With Logitech Sync, SBB benefits from centralized, location-independent device management, providing transparency and control across all meeting rooms. This approach is complemented with a Partner branded Service offer supported by Logitech, offering enterprise-grade support up to Tier 3 and meeting SBB’s high requirements for reliability and service quality. Finally, Logitech’s proven experience in delivering scalable, service-based collaboration models played a key role. With Logitech, SBB successfully transitioned from a hardware-driven approach to a service-oriented collaboration strategy that combines long-term planning security, operational efficiency, and technological relevance.