How PenTeleData Modernizes Meeting Rooms and Unlocks New Revenue with Logitech

Complex Systems, High Maintenance, Wasted Time

There was always something that prevented meetings from running smoothly due to outdated and incompatible technology: the wrong adapter, the mic or speakers didn’t sync with the presenter’s laptop, the built-in cabling wasn’t working. The result was wasted time, diminished productivity, and growing frustration among IT and meeting participants alike. 

As IT experts at PenTeleData, the team would find a workaround—even if that meant someone would have to climb on the table and plug in an HDMI cord that would hang from the ceiling, or keep a drawer full of adaptors to accommodate various device setups. The reality was, the meeting room technology was extremely expensive and needed constant maintenance. It was time for an upgrade.

Mike Bodamer, manager of PenTeleData IT Services, led the search. He knew he didn’t want his team of 10 technical experts spending too much valuable time on company upgrades as opposed to customer needs. So, he focused on finding a comprehensive solution that was simple to install and easy to use across training and conference rooms. 

Simple-to-Use Devices, Centralized Management, Extended IT Support

PenTeleData chose Logitech, as a trusted and renowned brand, to equip their training and meeting rooms with Microsoft Teams-compatible solutions, delivering cutting-edge technology for seamless collaboration. This includes Logitech’s:

• Rally Bar: All-in-one video bar with built-in AI technology for crystal clear audio and video.

• Mic pods: Customizable microphone placement for flexible conference table configuration.

• Tap controller: One-touch-to-join and easy content sharing meeting controls.

• Scribe: AI-powered white board camera to cast physical whiteboards into digital meetings.

• BYOD connection: Single cable to connect various presenter devices.

• Centralized management: A unifying operating system (CollabOS) that continuously updates to enhance features and functionality, and remote workspace management software (Sync) that supports device management and facilitating room booking.

The result is a user-friendly setup that eliminates barriers to collaboration, improves employee experience, and ensures equipment readiness.

Bodamer says, “Since putting the Logitech system in, it has been 100%. Everything just works.”

To enhance operational efficiency further, PenTeleData uses Logitech Select, a comprehensive service plan tailored to simplify system management while reducing IT workloads. Unlike many service plans that assign licenses or fees per device, Logitech Select operates by room, allowing PenTeleData to manage its spaces holistically. The service also offers centralized remote management, 24/7 support, and an extended warranty.

Nearly a year later, Bodamer says, “It is by far the best experience I’ve ever had with support.”

Bonus: Unlocking a New Revenue Opportunity with Logitech Select

The deployment, meeting experience, and management became so seamless that PenTeleData discovered a potential new revenue opportunity in offering to install Logitech rooms to customers already using PenTeleData’s 10,000+ miles of fiber optic cabling.

Customer installations, however, presented unique challenges. Each site was different, needing to accommodate diverse setups such as Microsoft Teams, Android devices, legacy integration, and various room configurations. PenTeleData knew that a failed installation could jeopardize critical customer relationships, so reliability was a top priority.

To overcome these challenges, PenTeleData explored Logitech Select for customer installations, aiming to enhance reliability and provide comprehensive support. With Logitech Select, field technicians are able to reach Logitech Support within minutes and resolve issues much more quickly than if they have to scan through documentation or reach out to a colleague to troubleshoot.

“It’s saving me a lot of time, because I don’t then have to handhold the install team,” Bodamer says.

Total install times dropped from days to just hours, saving valuable time and creating a positive customer experience.

Bodamer initially considered training his team up on Logitech with the goal of eliminating the need for Logitech Support, but changed his mind after the first two customer installs. At both sites, PenTeleData’s IT team felt more confident when collaborating with Logitech, speeding delivery, minimizing downtime, and optimizing performance.

“At first I thought we would self-support, but why? It’s one thing to go through training, it’s another to do it live,” he says. “Logitech enables us to focus on what we do best and expand our services while gaining a trusted partner in the process.”

Streamlined Operations, Enhanced User Experience, Lower Costs

The results of partnering with Logitech are transformative, allowing PenTeleData to:

• Free up IT resources: Installation time is reduced by 4x, with 24/7 support and a fast response time, enabling the IT team to focus on higher-value initiatives.

• Minimize complexity: PenTeleData has reduced downtime and eliminated IT troubleshooting during meetings, improving overall efficiency by 25% and enabling a more seamless workflow.

• Enhance user experience: Logitech’s intuitive tools offer compatibility across a variety of devices and meeting platforms, including Microsoft Teams, Google Meet, and Zoom, making collaboration effortless.

• Lower costs: By optimizing value across all devices within a room, Logitech helps maximize licenses, streamline training, and simplify system management.

• Strengthen security: Proactive monitoring and automatic updates ensure systems remain reliable and protected, reducing vulnerabilities without requiring manual intervention.

• Unlock a new revenue stream: PenTeleData offers customers Logitech-enabled conference room installations as a new service, creating a significant growth opportunity.

Looking Ahead: A Trusted Partner to Navigate What’s Next

As the pace of change accelerates and emerging technologies like AI drive new demands, PenTeleData has found a trusted partner in Logitech to grow and adapt alongside its business. From huddle spaces to expansive meeting rooms, Logitech’s scalable, platform-agnostic solutions enable PenTeleData to empower employees, streamline operations, and adapt to whatever comes next.

Reflecting on the collaboration, Bodamer shares: “As it relates to conference rooms, I see Logitech as a co-worker, not just a support mechanism. They’re not there physically with us in the room, but they’re helping us through every install.”

This partnership positions PenTeleData to continue innovating, exceeding customer expectations, and thriving.