The data we receive depends on the products, services and features you use, events in which you may participate, business engagements and other interactions you may have with us. This data can include the following:

 

• Name and contact data – data like your name, personal or business email address, personal or business postal address, personal or business phone number, user ID and other similar contact data.
• Credentials – passwords, hints, and information used for authentication and account access.
• Demographic data – data like your age, gender, country, and preferred language.
• Payment data – data needed to process your order if you make purchases through one of our websites, like your shipping address, products ordered, and contact information. When you buy digital products we process payment data such as the value of transaction, what subscriptions you purchased and, if applicable, your Paypal, WeChat, AliPay or Stripe ID. We do not collect payment or credit card numbers.
• Usage data – data about how you and your device interact with us and our products, like:
  • Product usage data – the features you use, actions you take, and activities you perform, like button customization preferences, interactions with an app, or time spent listening to a speaker;
  • Device data – data about your device and the network you use to connect to our products, including the operating systems and other software on your device, device identifiers, and regional and language settings;
  • Other product data – information from other devices and software, like stereo, home automation, and television product information, cable provider information;
  • Error reports and performance data – the type or severity of the problem, details of the software or hardware related to an error, the contents of files you were using when an error occurred, and data about other software on your device; and
  • Support data – information about you and your hardware, software, and details about the event, authentication data, your communications with us, data about the machine and the application you were using, and system, registry, and configuration data.

• Interests and favorites – your music preferences, programmed activities or routines, channels and radio stations, and services you use.
• Contacts and relationships – contacts and relationships if you use a product or service that supports multi-user, community and sharing functionality.
• Logitech Accounts (Guest and Logi ID) – there are different options available to create an account, depending on the product or service and your choice. You may decide not to create an account, but provide details as a guest. In this case, we may only collect limited information, such as your name, email address and shipping address. You may decide to create a personal Logitech account called Logi ID. In this case, we may also collect information such as your name, email address and telephone number and it will optimize your experience. For example, it may enable improved personalization and allow you to save and recall settings, configurations and history. We will assign a unique ID number to your account and information. When you sign into your account, we may collect information about your session, including a record of your sign-in, date and time, the product you signed into, the number assigned to your account, and a unique identifier assigned to your device, your IP address, your operating system and browser version. In general, when you sign into your account, you will stay signed in until you sign out.
• Social Logins – When you use a third party service such as Apple, Facebook, Google or Twitch to log in, we process the personal data that you have agreed to share via the third party platform in question. Please review the privacy notices presented to you by these third party services when linking your accounts for details on the information Logitech receives.
• Location data – Some products use location data for purposes like time/date and language preferences or for the purpose of legal compliance. Data we may collect about your location can be either precise or imprecise. Precise location data can be your home or work address information or Global Positioning System (GPS) data, which we may collect when you enable location-based products or features. Imprecise location data may include a location derived from your Wi-Fi or IP address or data that indicates where you are located with less precision, like a city or region.
• Content – We may collect information about the content of your files and communications when necessary to provide you with the products you use. We also may collect the content of messages you send to us, like feedback and product reviews you write, or questions and information you provide for customer support. We may contact you to understand your satisfaction with a product or service. When you contact us, phone conversations or chat sessions with representatives may be monitored and recorded subject to applicable law and your consent where it is required.
• Participant data – We process your personal data when you sign up to become a participant in a Logitech: Beta Test; Interview; Research; or Survey. We use this personal data to invite you to become a participant, and we use your feedback to develop and improve our products and services.

 

 

 

The type of personal data we receive and process when you interact with Logitech as a participant can include the following:

 

• your name, email address and phone number;
• the categories of products and services you are interested in;
• information in your product tester application;
• your testing activity, product data, service data, device data, and diagnostic data;
• video and/or audio recordings if they were part of the Beta Test, Interview, Research or Survey you participated in;
• shipment/fulfillment data to send you a Beta product;
• your feedback, review and comments during the Beta Test about the tested products and services, and questions asked during the Interview, Research or Survey.

 

Unless otherwise communicated to you when you sign up as a participant for one of our programs, we process this data for the purpose of entering into or performing the contract between you and Logitech. With your consent, we may contact you for future similar Beta Test, Interviews, Research and Survey activities.

In addition, we use the data we collect from our websites to provide you with rich, interactive experiences. In particular, we may use data from our websites to:

 

• provide the service or carry out the transactions at your request;
• improve and develop our products;
• personalize your experience;
• process job applications you submit through our websites;
• advertise and market to you based on your consent or our legitimate interests, subject to applicable legal requirements, which may include sending promotional communications, targeted advertising, and presenting you with relevant offers via email, SMS, push notifications and personalized website experiences.

 

 

We use data to provide and improve our products and services and to perform essential operations. This includes operating and using the products and services, maintaining and improving their performance, and using data to research, develop new features and provide customer support. Example uses include:

 

• Providing the Product or Service
  We use data to ensure our products and services operate as intended and expected. Our products and services may have personalized features and recommendations that enhance your productivity and enjoyment, and tailor your experiences based on your activities, interests, and location.

• Customer Satisfaction
  We use data to understand your satisfaction with the product or service.
• Customer Support
  We use data to diagnose product problems, repair customers' devices, and provide other customer care and support services.
• Support Communications
  We may contact you by email or other means to inform you when a subscription is ending or to let you know when security updates are available.
• Product Activation and Registration
  We use device and application version, location, and unique device, network and identifiers and other data to activate and register products.
• Product Improvement
  We use data to improve our products, add new features or capabilities, report errors, improve security, determine what new features to prioritize, and improve efficiency.
• Security, Safety and Dispute Resolution
  We use data to protect the security and safety of our products and services as well as to our users, to detect and prevent fraud, and to resolve disputes and enforce our agreements. For example, we may use data to determine which products need security patches or analyze patterns in data that allow us to develop new security features.
• Business Operations
  We may use pseudonymous and aggregated data to create statistics and analysis. For example, financial and product reports are created to analyze performance in a given sector or region.
• Cookies and Similar Technologies
  Logitech uses cookies and similar technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices. You can learn more about cookies, withdraw your consent or modify your choices at any time by clicking on the “Cookie Settings” button located at the bottom of our website.
• Marketing Communications and Personalization
  We may use your personal data to send you personalized marketing communications, or to engage with you in marketing activities, or to tailor your experience if you have opted-in or when we have a legitimate interest under applicable law to do so.

 

 

 

 

Our marketing communications and personalization occurs in various ways and may be tailored to your interests. We use your personal data, such as contact data, account data, purchase data, website browsing data, to send you or make available to you personalized advertising and tailored marketing communications, including emails, SMS, push notifications, surveys, product recommendations, complementary products and promotional offers.

 

Logitech uses your personal data for marketing purposes only when we have a valid legal basis to do so. For instance:

 

• With your consent, we may use third-party advertising platforms, such as Facebook and Google, to display personalized advertisements that might interest you. Additionally, we may analyze the performance of these campaigns to provide you with better Logitech content.


• For Logitech’s legitimate interest, we may analyze aggregated and pseudonymized data to generate insights to improve our products and services.


• With your consent, we may use cookies or similar tracking technologies to personalize your website experience, as well as to tailor our marketing communications to you.

 

 

 

Your Choices:

 

• You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email; by visiting our Preference Center; or by logging into your Logitech account and navigating to Email Preferences.


• You may withdraw your consent or modify your choices at any time by clicking on the “Cookie Settings” button located at the bottom of our websites. You can learn more about how we use cookies and similar tracking technologies in our Cookie Policy.

 

We do not sell your personal data.

 

We may share your personal data with third parties including advertising partners under certain circumstances for the Promotions and Relevant News function as listed in the table below. We use affiliated and unaffiliated service providers that help us process personal data to deliver services and run our business subject to strict confidentiality agreements. For example, service providers help deliver the following functions:

 

Service Description	Data Provided	Purpose
Customer Support	Contact data, Inquiry data	To help troubleshoot and support products and services
E-Commerce Functionality	Contact data, Interactions with our Sites	To facilitate sales of our products online
Promotions and Relevant News	Contact data, Cookie data	To provide information and incentives for our products and services
Website performance	Cookie data, Interactions with our Sites	To enable functionality and features while on our websites
Cookie Manager	Cookie data	To provide the ability to choose which cookies are used on our Sites

 

These companies are required to abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose.

 

 

 

 

We may disclose your personal data to

 

1. (a) comply with relevant laws, regulatory requirements, and to respond to lawful requests, including to meet national security requirements, court orders, and legal process;


2. (b) to protect and defend our rights or property or that of third parties, including enforcing agreements, policies, and terms of use;


3. (c) in an emergency, including to protect the safety of our employees or any person; or


4. (d) in connection with investigating or preventing fraud.

 

We may share your personal data for purposes of a business deal, or negotiation of a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, divestiture, joint venture or partnership, or bankruptcy transaction or proceeding.

 

 

 

 

We are not responsible for information provided by you to third parties, and that information is not subject to this policy. You assume all privacy, security, and other risks with providing information, including personal data, to third parties. To understand the privacy protections from third parties, you should refer to their privacy policies, if any

 

 

 

To invoke any of these rights and resolve enquiries or complaints, please contact us through the following methods:

 

• For access and deletion requests, please go to the Logitech Privacy Portal




• For opting out of receiving marketing emails, you can do so at any time by clicking the "unsubscribe" link in the email; by visiting our Preference Center; or by logging into your Logitech account and navigating to Email Preferences.




• For general enquiries, please email privacy@logitech.com




• For phone: + 1-646-454-3200 or toll free +1 866-632-5644




• For postal mail, please send it to: 

  C/O Logitech Privacy Team
  Logitech Ireland Services Limited
  City Gate Plaza Two, 
  Mahon, Cork
  Ireland
  T12 A6RW

• You may contact our Data Protection Officer (DPO), at dpo@logitech.com

 

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Logitech commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.

 

 

You have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms. For additional information, please visit https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2

 

 

 

We will only transfer your personal data from the EEA, the UK and CH to countries outside these, on the basis of appropriate safeguards. When Logitech transfers data internationally we rely on i) Adequacy Decisions as adopted by European Commission on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR and UK GDPR), ii) Standard Contractual Clauses issued by the European Commission, these are available upon request to privacy@logitech.com, and iii) EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF as set forth by the U.S. Department of Commerce.

 

Logitech and its U.S. affiliates and subsidiaries (Logitech) has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Logitech has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/

 

See below the list of Logitech U.S. affiliates and subsidiaries also adhering to the EU-U.S. DPF Principles and Swiss-U.S. DPF Principles:

 

1. Logitech Inc.
2. Logitech Latin America Inc.

 

Logitech has responsibility for the processing of personal data it receives under the DPF Principles and subsequently transfers to a third party acting as an agent on its behalf. Logitech shall remain liable under the DPF Principles if its agent processes such personal data in a manner inconsistent with the DPF Principles, unless Logitech proves that it is not responsible for the event giving rise to the damage.

 

The Federal Trade Commission (FTC) has jurisdiction over Logitech’s compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.

 

 

Read more about Californa’s Shine the Light Law

 

Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal data they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal data to third parties for the purpose of directly marketing their goods or services to you unless you request it. If you have any questions regarding this policy, or would like to change your preferences, you may contact us at the address listed in this policy.

 

 

Software Updates

 

Our servers automatically record certain information, including the IP address, the software version, and the connected devices to check for necessary software updates and download the required device images or assets, during and after the installation of our software.

 

Performance, Diagnostics and Analytics

 

With your consent, some of our software (like Logitech Options, Capture, Presentation app, Setpoint, and Logitech Control Center) collect and record information about the software, devices, and other information such as:

 

• usage of software features;
• customization of your devices;
• system hardware and software like OS version;
• city-level location information using IP address;
• device usage frequency like click, and button count. For example, so that we can analyze the durability and dependability of our products, we may capture how many times each button is used during the course of 24 hours;
• Logitech Capture-specific information – we capture scene usage and camera model information. We do not analyze or transmit audio or video from the user.
• Logitech Presenters capture when you start and end a presentation, along with the application name and version you are using. We collect this information so that we can help improve functionality.

 

We do not collect the data you insert while using your mice, keyboards or touchpads. A Keystroke assignment refers to when you customize your device and assign a shortcut, our apps require permission from you in order to perform the assigned shortcut.

 

Product Functionality

 

We sometimes collect data like device and application information for product features to function properly. For example, Logitech Flow is a feature in some devices that allows you to seamlessly switch between two or three computers, and transfer text, images, and files from one computer to another. To enable automatic discovery of computers during the setup process of Flow, we may collect your device identifier and IP address.

 

Logi AI Prompt Builder

 

The Logi AI Prompt Builder is an additional feature in Options designed to facilitate your interaction with OpenAI’s ChatGPT. Logitech’s processing of personal data is limited to collecting data as described in the Performance, Diagnostics and Analytics section above.

 

Logitech does not share any personal data or other data with OpenAI, nor does OpenAI share any personal data or other data with Logitech.

 

 

Activation and Registration

 

To activate and register your products, you provide information to us to create an account, including your name, email address, password, credit card (if you subscribe to premium services), camera name, and camera settings.

 

We also offer activation and registration through third party open authorization (OAuth2) services, such as Facebook and YouTube so you can share clips you’ve selected and go live on that service. For this purpose, we use services such as the YouTube API Services and, as a result, you are subject to third party privacy policies such as the Google Privacy Policy and Google's security settings. Our apps adhere to the Google API Services User Data Policy, including the Limited Use requirements section.

 

While setting up the product, the country code of operation needs to be set. Some operating systems may prompt for location data access when determining the country code of operation.

 

Circle Video and Audio Recordings

 

When you use Circle products and services, our servers automatically receive, record, and process data necessary to provide the service as well as information from the devices you use to view or listen to the data, including:

 

• video and audio recordings;
• device-specific information like hardware model, operating system version, and device identifiers such as MAC address, mobile network information, router names and meta-data concerning Apple Home Hubs and other Apple HomeKit devices;
• service event logging information;
• time and date of service use;
• on/off, and other interaction with the product;
• crashes, system activity, and hardware settings; and
• geo-location information (when location services are enabled)

 

Circle products may send pseudonymous information to an analytics tool, including timestamps, transmission statistics, feature usage, performance metrics, errors, etc. We use the pseudonymous information to provide, enhance, and improve our services, features, technical support and information.

 

Circle Features

 

Circle products have features that, if enabled, require us to collect and analyze data intelligently for them to work. For example, Smart Location automatically detects when you leave the house or come home, and Smart Alerts intelligently analyze motion to make sure you only get relevant alerts.

 

Circle Security and Storage

 

We have implemented Circle products so that no Logitech employee, contractor, vendor, affiliate, or governmental entity can access unencrypted footage. Every Circle camera has a unique private key and digital certificate, which is used to encrypt communications in transit. The Circle servers use AES 256 Bit Dual Layer Encryption to store your footage encrypted-at-rest.

 

Data collected is stored directly within the application, on your Device, and on servers in the U.S. or other countries where we or our affiliates, subsidiaries or service providers have facilities. We will retain collected information for as long as needed to provide the service and in accordance with the Logitech Privacy Policy.

 

Circle Cameras with Apple HomeKit Support

 

When a Circle camera is connected to the Apple HomeKit ecosystem, Apple controls the data generated and passed to HomeKit and is responsible for the privacy and handling of your audio and video content. We have no ability or mechanism to access any HomeKit audio/video data.<.p>

 

If a Circle camera is only set up in HomeKit, the camera will still periodically check our servers for firmware update availability. This involves sending the model, firmware version, and the country code of operation to our servers.

 

If you enable the sharing of diagnostic information with Logitech through the Apple Home App, the following data will be shared with Logitech and/or Apple, and used for troubleshooting purposes only:

 

• device-specific information such as hardware model, names, operating system version, device identifiers such as MAC address, information about nearby wireless networks, and meta-data concerning Apple Home Hubs and other HomeKit devices;
• device event logging information;
• time and date of device use;
• on/off, and other interaction with the Product;
• crashes, system activity, hardware settings; and
• any additional details submitted by you such as descriptions, screenshots and footage.

 

Mevo Cameras

 

When you use the Mevo cameras to record or go livestream, our servers automatically receive, record, and process data necessary to provide the service as well as information from the devices you use, including:

 

• video and audio recordings;
• device-specific information like hardware model, operating system version, firmware version, and device identifiers such as network information and IP address;
• service event logging information;
• time and date of service use;
• on/off, and other interaction with the product;
• crashes, system activity, and hardware settings; and
• geo-location information (when location services are enabled)

 

You may decide to use your Mevo cameras without connecting them to one of our Mevo apps, which includes the Multicam app, the Mevo Go app, the Mevo Camera app and the Mevo Webcam app.

 

The Mevo cameras and apps may send pseudonymous information to an analytics tool, including device information, feature usage, performance metrics, errors, etc. We use the pseudonymous information to provide, enhance, and improve our services, features, technical support and information.

 

If you decide to subscribe to the Mevo Pro subscription plan we will collect data necessary to provide the service as well as information from your usage, including:

 

• payment data;
• Streamlabs ID;
• app used for sign up; and
• statistics on usage of features.

 

 

Logitech G Custom Experience

 

G HUB software allows you to easily configure devices and create commands and macros for games and other applications. Adding other information about your PC, operating system, games and applications and any specific settings you adjust as part of setting up your product improves your experience. We also use this data to enhance the security and stability of our products.

 

If you opt-in to data analytics collection, when you use G HUB, our servers automatically receive and record information about the use of your product, including:

 

• location information and IP address;
• data about when you access G HUB features, such as adjusting DPI, lighting or control configuration;
• data related to the discovery of devices you connect, like a new Logitech G mouse or keyboard;
• other device and system activity including feature usage, performance metrics, errors, crash data, etc.; and
• there is a separate opt-in for submitting error logs to Logitech. If you opt in, anonymous crash related data will automatically (and manually based on user input) be sent to us for troubleshooting purposes.

 

Logitech G HUB Community

 

When you create an account for the G HUB community, we collect information like your name, email address, country of residence, and security question responses. Accessing the G HUB community gives you access to features including:

 

• downloading profiles, lighting, and other settings from the Community Library;
• uploading your profiles and effects to share with the community, or for personal storage. You can remove any shared item at any time; and
• a personal profile that others in the community can view. You control what is shared in your profile.

 

You can unsubscribe or delete your G HUB account at any time.

 

Logitech G Cloud Gaming Handheld

 

G Cloud is a handheld gaming console on which you can play cloud gaming titles and access cloud streaming services anywhere, at any time. Logitech’s processing of your personal data is limited to the Logitech hardware and the Logitech incorporated software. We collect your unique device ID for the core functioning of your console, to ensure it works correctly. There is also certain personal data collected for the core functioning that is only processed and stored locally on your console, such as your country or region for network connectivity.

 

If you choose to share your diagnostics and device usage data, we will receive information about your use of the console, such as your battery and charging experience, your usage of the buttons and joysticks and the audio ports. We use this information to improve our products and services.

 

For EEA, the UK or CH; we collect your device diagnostics and device usage data on the basis of legitimate interest. We use this information to improve our products and services. You may opt out at any time from your device settings.

 

Pro Alliance

 

Pro Alliance is a website platform designed to support you as a professional gaming athlete, to improve your performance and wellness. There are services that Logitech provides for you, such as customer service support and technical product information. There are also third party service providers available that you may choose to use, such as to receive wellness coaching and services. You may be required to register with that third party, consent to their terms and review their privacy policy. We will not share your personal data with these third parties nor will we receive any of the personal data you share with those third parties.

 

Loupedeck

 

Loupedeck products and services include Custom Consoles that allow you to create and edit faster. It also includes Loupedeck Marketplace, available via our website or the Loupedeck desktop app, whereby you can decide to extend the functionality of your Loupedeck Custom Console with ready-made sets of assigned functions for buttons and dials, including third party application shortcuts and third party developed add-ons.

 

Logitech processes certain personal data related to your console, such as your unique device ID for the core functioning of your console, to ensure it works correctly. We collect your device diagnostics and device usage data on the basis of legitimate interest. We use this information to improve our products and services.

 

We also process your personal data when you create an account in Loupedeck, such as your name, email address and saved custom configurations. We store this information to prevent the loss of your custom configurations.

 

If you are a third party developer for Loupedeck Marketplace, Logitech collects your user name and related profile information and it may be displayed to other developers and end-users in Loupedeck Marketplace.

 

 

Logitech Sync Service

 

Logitech Sync is an advanced management platform designed to enable users to remotely monitor and manage their Logitech video conferencing products in workplace setups, such as meeting rooms and desks.

 

Logitech video conferencing products can be managed through the Sync Portal. Some devices may require the Sync App to be installed on a meeting room PC for management, while devices running the CollabOS operating system can connect directly to the Sync Portal.

 

Through the Sync Portal, users can submit support tickets for devices, rooms and desks managed within Sync.

 

When you create a Logitech Sync account, we collect information such as your name, email address, password, profile picture, country, and organization name. This data is used to authenticate your individual account, associate it with devices, identify you within the Sync platform and enable features such as reserving rooms and desks.

 

Logitech's video conferencing products and services are designed to seamlessly integrate with major third party video conferencing service providers, such as Microsoft Teams, Zoom, and Google Meet. Logitech does not collect or store any information users share directly with these third party video conferencing service providers and that information is not subject to this Privacy Policy. To understand the privacy protections from third parties, you should refer to their privacy policies, if any.

 

 

Jaybird App

 

The Jaybird app allows a user to:

 

• customize the sound of their headphones;
• update product and firmware settings;
• record the location where their headphones were last connected; and
• browse and use presets and Spotify playlists shared by other users

 

When you register for an account, we collect information like your name, email address, personal image (avatar), current location, and password. This data is used to authenticate and associate you to your account and devices. Jaybird also offers registration through third party open authorization (OAuth2) services, such as Facebook, Google and Spotify.

 

When you use your Jaybird product with the app, or the app by itself, our servers automatically receive and record certain information, including:

 

• product data, like your headphone model or app version;
• data about how you use the app, like the features you access and when you connect your headphones;
• data related to the discovery of devices in your environment, and your use of product features, like the “rename” action; and
• with your consent where it’s required, information sent to an analytics tool, including feature usage, performance metrics, errors, etc.

 

To safely back up your custom configurations, our servers receive and record additional information, including:

 

• current product settings, including name, button controls and voice prompt settings; and
• preset and playlist information.

 

Location data for Find My Buds is stored on the mobile device and is not backed up to our servers.