Case Study: NFU Mutual chooses Microsoft Teams and Logitech

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NFU Mutual logo

INDUSTRY

Insurance and Financial Services

LOCATION

Stratford-upon-Avon, United Kingdom

SOLUTIONS

MeetUp
Rally
Tap

SOFTWARE

Microsoft Teams

Conference room with a video collaboration solution

Overview

NFU Mutual is a leading provider of insurance and financial services. With 3,800 employees and 300 agency offices, the company annually underwrites more than £1.5 billion in life and general insurance lines for rural communities within the UK.

NFU Mutual is customer-focused and values meeting with clients face-to-face. With Logitech Room Solutions for Microsoft Teams they’ve been able to transcend recent social distancing protocols and continue this personal touch without interruption.

Challenge

NFU Mutual initially considered video conferencing as a way to increase efficiency while reducing expenses associated with long travel times between their 300 offices. Video meetings became essential over the past year to enable employees and customers to continue engaging face to face.

Seamless integration with Microsoft Teams, cost efficiency, and ease of installation and use were key criteria when NFU Mutual evaluated possible video collaboration solutions.

Solution

NFU Mutual selected Logitech Room Solutions for Microsoft Teams with Rally, MeetUp and Logitech Tap with one-touch join. With their ease of use and simple integration with Microsoft Teams, adoption among NFU Mutual employees has been swift and enthusiastic.

These systems deliver top-quality audio and HD video at a reasonable price point. Multiple remote participants have even commented that they could hear others more clearly than if they were physically in the same meeting space together.

 

Result

With 80 meeting rooms already equipped, NFU Mutual employees are able to seamlessly engage with remote customers and colleagues. Video calls have become standard practice and, by minimizing travel, NFU Mutual is saving travel costs and reducing its environmental impact.

Ten additional video-enabled meeting rooms are currently planned. NFU Mutual is also considering Logitech Connect for smaller meeting spaces and Logitech BRIO webcams for personal workspaces.

 

"As a people-focused business, it was our priority to ensure that face-to-face communication could be maintained when the pandemic hit. We needed to find and install a video solution quickly during a very uncertain time, and Logitech offered the quality, performance and Microsoft Teams integration that we required. As a result, uptake of the new systems has been great, and we feel supported both in the immediate term and in the future – whatever the new way of working looks like.”
 

Sam Farrar - Technology Adoption Specialist, NFU Mutual

 

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