Logitech Essential Service Plan
Empower your IT team with advanced software tools for efficiently managing spaces.
SIMPLIFY THE MANAGEMENT OF ROOMS, DESKS, AND DEVICES
Make device and space management effortless with the Logitech Essential service plan. Empower your IT team with advanced software tools to efficiently manage, monitor, and troubleshoot shared spaces and connected devices.
REMOTE DEVICE MANAGEMENT
Configure device settings, control updates, and remotely manage devices through Logitech Sync.
INSIGHTS
Get insights on space and device usage to help better plan and decide on future IT investments and workspace-related changes.
SPACE MANAGEMENT
Simplify how you manage shared office spaces while enabling employees to find and book rooms and flex desks easily.
OPTIMIZE UPTIME AND PERFORMANCE
Essential gives you access to advanced device management tools in the Logitech Sync management platform.
Overview and monitor your entire deployment of rooms, devices, and connected devices.
OPTIMIZE UPTIME AND PERFORMANCE
Essential gives you access to advanced device management tools in the Logitech Sync management platform.
Remotely access and manage network-connected devices. View up to two displays and a Tap controller or scheduling panel from the comfort of your office.
OPTIMIZE UPTIME AND PERFORMANCE
Essential gives you access to advanced device management tools in the Logitech Sync management platform.
Act quickly and minimize downtime. ServiceNow integration and email notifications provide instant alerts about room, desk, and device issues.
OPTIMIZE UPTIME AND PERFORMANCE
Essential gives you access to advanced device management tools in the Logitech Sync management platform.
Use Logitech Sync to remotely adjust settings and push firmware updates to devices to ensure they operate at their peak.
OPTIMIZE UPTIME AND PERFORMANCE
Essential gives you access to advanced device management tools in the Logitech Sync management platform.
EASILY MANAGE OFFICE SPACES
Connect people and spaces through smart solutions for room and desk booking.
Make it easy to book and find available rooms for scheduled or ad hoc meetings. Reservations can be made on Tap Scheduler or through calendar apps.
EASILY MANAGE OFFICE SPACES
Connect people and spaces through smart solutions for room and desk booking.
Make it easy for employees to find their ideal seat. Reservations are easily made using the Logi Tune app. Desk Booking can be used with or without Logi Dock Flex.
EASILY MANAGE OFFICE SPACES
Connect people and spaces through smart solutions for room and desk booking.
Use maps to give employees a clear view of the entire office. Maps can be displayed on Tap Scheduler, in the Logi Tune app on mobile or desktop, and extended through RoomMate on larger displays.
EASILY MANAGE OFFICE SPACES
Connect people and spaces through smart solutions for room and desk booking.
INSIGHTS
Leverage analytics on space usage, occupancy, and more to better understand how employees use different spaces. Make better use of real estate based on actual data and insights.
Additional features
Calendar integration
Logitech Sync can be integrated with all leading calendar applications, including Google Workspace and Microsoft 365, to enable Room and Desk Booking.
Enterprise-grade security
Sync employs end-to-end encryption. It neither collects nor transmits audio, video, or shared content. Meeting data remains private and secure.
Multitenancy
Manage across multiple organizations. Great for managed service providers or enterprises with multiple IT teams.
Single sign-on
Adds convenience and a layer of security to how you and your team access the Sync Portal.
SCIM user management
Sync integrates with your existing user directories, such as Microsoft Entra ID (formerly Azure Active Directory) and Okta, to give you automated control of employee access rights.
Care & Coverage
Essential includes Logitech’s basic support; available business hours Monday to Friday; and our standard hardware warranty of two years, extendable up to five years with Extended Warranty.
COMPARE OUR PLANS
Rooms
Basic for Rooms
$0
included in your purchase
DEVICE MANAGEMENT
Provision, configure and monitor systems and devices
Push and control updates
Standard 2-year warranty
Business hours help desk support
Essential for Rooms
$199
per year, per room
Everything in Basic, plus:
DEVICE MANAGEMENT
Email alerts
ServiceNow integrationRequires ServiceNow license
Sync Remote UI AccessAvailable in appliance mode.
Room Booking
Maps
Room usage and insights
Select for Rooms
Starts at $249
per year, per room
All of the features in Essential, plus:
CARE & COVERAGE
24/7 Tier II support, within one hour
Onsite sparesVaries per license count
Full Comparison
Standard Support
|
Logitech Essential
|
Logitech Select
|
|
---|---|---|---|
PLANS
|
Product lifecycle | 1-5 years | 1-5 years |
|
|||
DEVICE MANAGEMENT
|
|||
Device management and monitoring
|
Yes | Yes | Yes |
Device settings, configurations, and software and firmware updates
|
Yes | Yes | Yes |
Device and space inventory in Sync
|
Yes | Yes | Yes |
Device status dashboard
|
Yes | Yes | Yes |
Sync Remote UI accessAvailable in appliance mode.
|
No | Yes | Yes |
Email alerts
|
No | Yes | Yes |
ServiceNow integrationRequires ServiceNow license
|
No | Yes | Yes |
|
|||
SPACE MANAGEMENT
|
|||
Employee room booking
|
No | Yes | Yes |
Calendar integration with Office 365 & Google Workspace
|
No | Yes | Yes |
Booking policies
|
No | Yes | Yes |
Custom wallpapers & branding on Tap Scheduler
|
No | Yes | Yes |
SCIM user management
|
No | Yes | Yes |
Maps
|
No | Yes | Yes |
Insights and analytics on space usage
|
No | Yes | Yes |
|
|||
CARE & COVERAGE
|
|||
Help desk
|
Business hours support for Logitech products | Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour |
Designated Service Manager (DSM)
|
No | No | YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered. |
Help requests via Sync
|
No | No | Yes |
Product Replacement
|
2-year standard warranty. Ground shipping, time varies | 2-year standard warranty. Ground shipping, time varies |
For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan |
Onsite Spares
|
No | No | YesVaries per license count |
Desks
Basic for Flex Desks
$0
included in your purchase
DEVICE MANAGEMENT
Provision, configure and monitor systems and devices
Push and control updates
Desk Booking
SCIM user management
Standard 2-year warranty
Business hours help desk support
Essential for Flex Desks
$49
per year, per desk
Everything in Basic, plus:
DEVICE MANAGEMENT
Email alerts
ServiceNow integrationRequires ServiceNow license
Maps
Desk usage and insights
Select for Flex Desks
$99
per year, per desk
All of the features in Essential, plus:
CARE & COVERAGE
24/7 Tier II support, within one hour
Onsite sparesVaries per license count
Full Comparison
Standard Support
|
Logitech Essential
|
Logitech Select
|
|
---|---|---|---|
PLANS
|
Product lifecycle | 1-5 years | 1-5 years |
|
|||
DEVICE MANAGEMENT
|
|||
Device management and monitoring
|
Yes | Yes | Yes |
Device settings, configurations, and updates
|
Yes | Yes | Yes |
Device and space inventory
|
Yes | Yes | Yes |
Device status dashboard
|
Yes | Yes | Yes |
Personal device inventory
|
Yes | Yes | Yes |
No | Yes | Yes | |
Email alerts
|
No | Yes | Yes |
ServiceNow integrationRequires ServiceNow license
|
No | Yes | Yes |
|
|||
SPACE MANAGEMENT
|
|||
Employee desk booking through Logi Tune
|
Yes | Yes | Yes |
Calendar integration in Tune with Office365 & Google Workspace
|
Yes | Yes | Yes |
Booking policies
|
Yes | Yes | Yes |
Desk attributes
|
Yes | Yes | Yes |
SCIM user management
|
Yes | Yes | Yes |
Maps
|
No | Yes | Yes |
Desk usage and insights
|
No | Yes | Yes |
|
|||
CARE & COVERAGE
|
|||
Help desk
|
Business hours support for Logitech products | Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour |
Designated Service Manager (DSM)
|
No | No | YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered. |
Help requests via Sync
|
No | No | Yes |
Product replacement
|
2-year standard warranty. Ground shipping, time varies | 2-year standard warranty. Ground shipping, time varies |
For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan |
Onsite spares
|
No | No | YesVaries per license count |
SPECS
LOGITECH ESSENTIAL DETAILS
SYNC REMOTE UI ACCESS
Manage devices through your browser with Sync Remote UI Access within the Logitech Sync Portal. Available for CollabOS devices in appliance mode.
ISSUE ALERTS
Within the Logitech Sync device management portal, real-time alerts for a variety of room and device statuses are possible via email and/or integration with ServiceNow.
ROOM BOOKING
Logitech Room Booking is built within Logitech Sync and requires Tap Scheduler.
DESK BOOKING
Logitech Desk Booking is built within Logitech Sync and works with or without Logi Dock Flex. Employee bookings are made through the Logi Tune app on desktop or mobile.
MAPS
Floor maps are used on Tap Scheduler, Logi Tune mobile, and Logi Tune desktop to help users find rooms and desks and navigate the office. You can add amenities such as kitchens, toilets, elevators, and much more to the maps and plot the rooms that employees within your organization can book. Map creation and customization is included in your Essential Plan.
INSIGHTS
Sync Insights lets you capture data on how employees use spaces and devices over time.