Installation Code Redemption Terms

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Prepaid Installation Services Code Redemption Terms - Circle Products

Congratulations on your purchase of a Logitech Circle (Professional Installation Included) product (the “Product”). These Terms are a legal agreement between you and Logitech and govern your use and redemption of the unique prepaid code (“Code”) included with the Product, that you may redeem through our Redemption Page for a basic installation services appointment arranged through the independent home services platform we have partnered with (the “Partner Platform”). Use of and redemption of the Code is subject to your agreement and compliance with these Terms, so please read them carefully.

Additional terms from the Partner Platform also apply (see below for further details and links to their website).

** IMPORTANT: These Terms apply if the packaging of your Logitech Product indicates “Professional Installation Included.” If the packaging does not indicate this, or if it states “Electrical Installation Required,” then the Code is NOT included, and you have not prepaid for installation services. If you wish to purchase installation services directly from the Partner Platform, click this link (https://www.hellotech.com/) to go to their website. (You will no longer be on a Logitech website.)**

By entering the Code and clicking “Submit” on the Redemption Page, you agree to be bound by these Terms.

The Code is redeemable for a basic installation package only, at an installation location in the USA (50 states plus DC) that meets the Installation Requirements. By redeeming the Code, you are requesting that we cause the Partner Platform contact you to schedule an appointment for installation services with one of their network of local installation technicians (“Techs” or “Pros”), and for your convenience, pass along payment for such services. Logitech does not perform and is not responsible for the installation services, or the services of the Pro. The Pro is not an employee, subcontractor or other agent of Logitech. Logitech does not endorse any particular Pro. You are encouraged to confirm whether your local authority requirements have licensing requirements that Pros should meet. You will contract directly with the Partner Platform for the installation services, and so you will be required to agree to their standard terms and conditions, consent to their privacy policy, and create an account through their online booking system. You are not required to provide any payment (eg credit card) information to the Partner Platform, as the Code is good for a prepaid installation package, however you are free to do so, such as in the event you wish to pay directly for any upgrades or add on services. Any upgrades or add on services are strictly between you and the Partner Platform. We will ensure that payment is made to the Partner Platform upon completion of the basic installation services package to you. If you encounter problems with the installation services, contact the Partner Platform first; if you are not satisfied with the response, please then contact our Customer Support.

When you redeem your Code on our Redemption Page and provide us with your contact information (name, email, phone), we send your contact information to the Partner Platform. The Partner Platform will reach out to you with instructions on using their online booking tool, to enable you to schedule an appointment with a Pro available in the applicable coverage area. You will contract with the Partner Platform for both the booking/scheduling and provision of the installation services, and the Partner Platform will be responsible for ensuring the Pro completes the installation. You will need to agree to the Partner Platform’s standard Terms of Use, Cancellation Policy, and Privacy Policy (see links below) in order to proceed. Provided you only need the basic installation package, then we make payment to the Partner Platform. If you need upgrades or add on services, you are free to contract directly with the Partner Platform to have such additional services performed. We reserve the right to change, add or remove Partner Platform(s) from time to time (including if a given Partner Platform does not offer coverage in a given area), prior to redemption of the Code.

Our current Partner Platform(s) is(are):

Coverage Area (Installation Locations): USA (50 States + DC)
 

HelloTech, Inc.

The Code is good for one time use only. Not redeemable for cash. Code has no retail value. Code cannot be replaced if lost or stolen. The Product is returnable only prior to redeeming the Code (subject to our standard returns policy). The Code does not expire prior to redemption; once redeemed, the installation services appointment must occur within 12 months of the original redemption date, or such longer period as may be required by applicable law. The Partner Platform has a strict rescheduling and cancellation policy that will apply to your scheduled appointment in the following way. If you have a confirmed appointment but have try to cancel or reschedule within 24 hours, or you are a “no show”, then the Partner Platform is not obligated to later proceed with the installation services or reschedule your appointment unless you directly pay the Partner Platform a rescheduling / cancellation / service fee in accordance with their rescheduling and cancellation policy. We will not refund or credit you the Code in these situations (but if you pay the rescheduling / cancellation / service fee to the Partner Platform, you will still be entitled to receive the original installation services package).
 

Warranty

The Logitech limited hardware warranty does not apply to the Code or the installation services booked through or with the Partner Platform. The Partner Platform provides a guarantee or workmanship warranty under their Booking and Installation Terms.
 

Returns

If you have opened the packaging to the Product and revealed the Code, then the only way to return the Product is directly through Logitech customer service, not the retailer or reseller from whom you purchased the Product. Our standard returns policy applies. Ensure you have proof of purchase.
 

WARRANTY DISCLAIMER

NO EXPRESS OR IMPLIED WARRANTIES APPLY TO THE CODE OR ITS REDEMPTION. USE OF THE PARTNER PLATFORM’S ONLINE BOOKING SYSTEM AND INSTALLATION SERVICES IS AT YOUR SOLE RISK. THE FOLLOWING STATEMENTS ARE MADE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. LOGITECH EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS INCLUDING, WITHOUT LIMITATION, WARRANTIES AND CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. LOGITECH MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY MATERIALS, INFORMATION OR DATA AVAILABLE THROUGH, OR THE PERFORMANCE OF, THE PARTNER PLATFORM’S ONLINE BOOKING SYSTEM. LOGITECH DOES NOT REPRESENT OR WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE THE REDEMPTION PAGE OR THE PARTNER PLATFORM’S ONLINE BOOKING SYSTEM AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (III) YOUR USE OF THE PLATFORM WILL MEET YOUR REQUIREMENTS; (IV) DEFECTS IN THE OPERATION OF THE PLATFORM WILL BE CORRECTED; OR (V) THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

LOGITECH DOES NOT SUPERVISE, DIRECT, CONTROL OR MONITOR THE PARTNER PLATFORM’S, OR THEIR TECHS’ WORK. LOGITECH EXPRESSLY DISCLAIMS ANY RESPONSIBILITY AND LIABILITY FOR THE INSTALLATION SERVICES PERFORMED IN ANY MANNER, INCLUDING, BUT NOT LIMITED TO, COMPLIANCE WITH ANY LAW, REGULATION, OR CODE.
 

LIMITATION ON LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOGITECH SHALL NOT BE LIABLE TO YOU UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, USE, DATA OR GOODWILL, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE PLATFORM, EVEN IF HELLOTECH OR THE OTHER HELLOTECH PARTIES HAVE BEEN ADVISED OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES OR DAMAGES. WITHOUT LIMITING THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL THE LIABILITY OF LOGITECH OR ANY OF THE OTHER HELLOTECH PARTIES EXCEED, IN THE AGGREGATE, THE GREATER OF FIVE HUNDRED DOLLARS ($500) OR THE PRODUCT PURCHASE PRICE ACTUALLY PAID BY YOU FOR THE PRODUCT. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THESE TERMS HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE OR IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR LIMITED LIABILITY OR EXCLUSION OF CERTAIN WARRANTIES, CONDITIONS OR REPRESENTATIONS SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU. YOU ACKNOWLEDGE AND UNDERSTAND THAT THE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE AGREEMENT BETWEEN THE PARTIES HERETO, THAT THE PARTIES HAVE RELIED UPON SUCH DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY, AND THAT ABSENT SUCH DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY, THE TERMS AND CONDITIONS OF THESE TERMS WOULD BE SUBSTANTIALLY DIFFERENT.

The above limitations will not apply in case of personal injury where and to the extent that applicable law requires such liability. The provisions of this paragraph survive any termination of these Terms.
 

Indemnification

You shall indemnify, defend, and hold harmless Logitech, its affiliates, and their respective officers, employees, and agents from any and all claims, demands, damages, costs, and liabilities, including reasonable attorneys’ fees, made by any third party due to or arising out of your acts or omissions arising out of your use of the Code, or your breach of the Partner Platform’s terms of service. Logitech reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate as fully as reasonably required in the defense of any claim.
 

Arbitration

Any dispute arising out between you and Logitech shall be resolved through final and binding arbitration conducted under the Consumer Arbitration Rules ("Rules ") of the American Arbitration Association except that any dispute that would otherwise fall under the jurisdiction of a small claims court may, at the option of one of the parties, be brought in a small claims court of competent jurisdiction prior to appointment of the arbitrator. The arbitration shall be conducted by a single arbitrator selected by mutual agreement of the parties or under the selection process set forth in the Rules. The site of the Arbitration shall be in Alameda County, California unless the arbitrator determines that another site is necessary to preserve principles of fairness and due process. The costs of the arbitration shall be apportioned between the parties as set forth in the Rules. The arbitrator's award shall be final and binding on the parties without right of appeal.

YOU MUST CONTACT LOGITECH WITHIN ONE (1) YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS THAT GIVE RISE TO A CLAIM, OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED UPON SUCH EVENT OR FACTS.
 

Miscellaneous

Logitech may assign these Terms at any time to any subsidiary, or any affiliated company, or as part of the sale to, merger with, or other transfer of Logitech to another entity. You may not assign this agreement. These Terms constitute the entire agreement between you and Logitech regarding this subject matter, and they govern your use of the Code. The failure of Logitech to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision. If a court of competent jurisdiction finds any provision of these Terms to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Code or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

If any part of these Terms is determined to be invalid or unenforceable, then that portion shall be severed, and the remainder of these Terms shall be given full force and effect.

These services are provided by Logitech Inc. 7700 Gateway Blvd Newark CA 94560 USA